Customer care
Returns and order issues
If something is wrong with your purchase, contact us with the order details before sending an item back. We will review the request and explain the options that apply to the order.
Requesting a return
Include your order reference, the item involved, and the reason for the request. Keep the product and its packaging while the request is reviewed. Return eligibility and instructions can depend on the item, its condition, and applicable consumer law.
Damaged, incorrect, or missing items
Report the issue as soon as reasonably possible. Photos of the item and packaging can help us understand damage or an incorrect shipment. Do not share sensitive payment information.
Refund information
If a refund is approved, we will communicate the method and next steps for that order. Processing by a payment provider or bank may take additional time. Nothing on this page limits rights you may have under applicable consumer law.